Playing safe, what’s to know

Visit the Player Protection section in your account. Select Self-exclusion and then the timeframe and the reasoning, while you can also contact our Customer Support for any additional help.

Take a Break: By selecting this feature, you can take a break at any time for 24/48 hours 7 or and 30 days, while you can always extend the timeframe of the break that you have initially chosen to 6-12-24 months or even indefinitely, using the Self-exclusion functionality below.

Self Exclusion: By selecting this feature, you can be Self-Excluded from your account; this feature starts from the moment it is set and is valid for the period of time you will choose (6-12-24 months or indefinitely). Once set, you can increase the time frame at any time with immediate effect, but you cannot reduce the limit once set.

For lifting an indefinite Self Exclusion please contact customer support, but keep in mind that, for your protection and following the regulatory requirements, your request may be examined after 12 months and 7 days have passed since your initial self-exclusion request has been submitted.

You can increase the time frame of your self-exclusion at any time with immediate effect, but you cannot reduce it. For lifting an indefinite Self Exclusion, please contact customer support, but keep in mind that, for your protection and following the regulatory requirements, your request may be examined after 12 months and 7 days have passed since your initial self-exclusion request has been submitted.

Yes, once the set period expires, your account restores full access to our products and services. To lift an indefinite Self Exclusion please contact customer support. but you should note that, for your protection and in accordance with regulatory requirements, your request may be considered after 12 months and 7 days have elapsed since the original Self-Exclusion request was submitted.

As many times as you want. One of the Responsible Gaming best practices is to take regular breaks from your gaming activity as often as you feel it is needed.

By selecting Self Exclusion for a defined time frame, your account’s funds stay on the betting account for the period selected for you to either request to withdraw them or to keep them on your betting account for use after the Self Exclusion period ends. If you choose to self-exclude your account under the indefinite Self Exclusion type, you may reach our customer support for further information and assistance with the withdrawal of your remaining account funds.

The bets are still valid and any winning settlement will be transferred automatically to your betting account.

The winnings of any bet that is settled as won will be automatically transferred to your betting account. In the case of a Self Exclusion for a defined time frame, you can log in to your betting account and withdraw the funds, while if you have self-excluded your account indefinitely, we will be contacting you on the details of transferring your funds to a payment method.

Visit the Player Protection section in your account to select from a variety of limitations features for your protection.

The types of limitations that you can set for all our products are Loss, Deposit, and Session Limits, as well as Withdrawal Request Cancellation.

Loss limits: Loss limits take effect from the moment they are set. Their calculation depends on the Betting P&L and they are set on a defined time frame (daily, weekly, monthly or yearly). They are reset automatically and are applied again, on the selected time frame. Open bets and/or tournaments are taken into consideration for the loss limits. 

Deposit limits: Deposit Limits apply from the moment they are set, result from your deposits and last for the period of time you chose (day, week, month or year). They are then automatically reset and become effective again, for that period of time.

Session Limits: The Session Limits are valid from the moment they are defined, they result from all your gaming activity and they work as notifications for the period of time you have chosen. 

*You can decrease any of the above limits anytime, while in order to increase or deactivate them, a period of 7 days will need to have passed from the moment you request it.

Withdrawal Request Cancellation: You can at any time disable the ability to cancel withdrawals in your account by selecting "Do Not Allow Cancellation of Withdrawal Request", with your request having immediate effect. In case you wish to activate this feature again, you should select "Allow Cancellation of Withdrawal Request" and your request will be implemented one week from the moment you request it. In case you wish to cancel a pending request, you should enter your code and select "Save changes".

Visit the Player Protection section in your account but keep in mind that for your own protection and following the regulatory requirements:

You can lower all of the above types of limits at any time, while in order to increase or deactivate them, a period of 7 days will need to have passed from the moment you request it.

In order for you to know which spending limit is right for you, we strongly suggest following this equation:

Υοur income - Daily costs of living - Bills - Money you spend on other hobbies = Maximum allowed amount that you could spend on betting.

Never forget to make the provisions for unforeseen costs that life can bring.

You have to be over 18 years of age or over the minimum legal age as stipulated in the laws of jurisdiction applicable to you.

We recommend to logout of devices shared with minors and never using autofill passwords if the device can be easily accessed by minors.

If you share your computer with friends or family who are under the legal age to register or bet on our site, please consider parental filtering solutions, such as www.netnanny.com and www.cyberpatrol.com.

To speak with someone who can give you professional advice and support, please contact any of these organizations: 

• www.gamcare. org.uk
• www.gamblingtherapy.org 
• www.gamblersanonymous.org.uk
• www.ask.org.cy
• www.safergambling.gov.cy

The answer is no. According to paragraph 2.3 in our  Terms and Conditions "Customers are only allowed to open and sustain one account. Opening and/or sustaining multiple accounts (in addition to any existing accounts, whether active, inactive, or closed for any reason), is not permitted."

The answer is no. According to paragraph 2.13 in our Terms and Conditions An Account Holder shall not allow any other individual, including any minor, to use or reuse its Account, access and/or use any material or information from the Website, accept any Prize, or access and/or participate in the Services. Should we have reasonable suspicions that any of our customers has allowed any other individual to use or reuse its Account, we reserve the right to temporarily block customers account immediately and/or close that account immediately. Αll winnings, obtained by allowing any other individual to use or reuse its Account will be void.

According to paragraph 3.2 in our Terms and Conditions If You wish to participate in any Game, You must deposit monies into Your Account from an account or source of which you are the account holder. Such monies may then be used by You for conducting betting and other gaming transactions. You may participate in any Game only if You have sufficient funds on Your Stoiximan Account for such participation. Stoiximan shall not give You any credit whatsoever for participation in any Game. For the avoidance of doubt Your Account shall not be used by You as a bank account and, should we become aware of deposits into and withdrawals from Your Account without adequate betting or gaming activity, we reserve the right to deduct an administration charge (whether or not we close or suspend the account).

Customer support can give you all the info needed for any detail regarding your account and also help you best comply with our terms and conditions. 

You will have to contact Customer Support for the resolution of this matter.

Since you are opening a new account and personal information cannot be transferred between accounts, yes, it is mandatory to verify your new account.

Yes. According to paragraph 2.7 in our Terms and Conditions, "You must enter all mandatory information requested into Your registration form, in particular, Your identity, Date of Birth, Type of identity document and the relevant document number, Your address and contact details, including a valid e-mail address, Your place of residence, relevant payment information, all of which must be true and correct. It is Your sole responsibility to ensure that the information You provide is true, complete and correct and You hereby declare and warrant to Stoiximan that the information provided is true, complete and correct. You are hereby notified that Stoiximan  carries out verification procedures, whether itself or through third parties, and Your Stoiximan Account may be blocked or closed, your betting activity and all bonuses will be canceled and your deposits will be refunded if You are found to supply false or misleading information"

Yes, please check our Privacy Policy to see the measures we take to keep your information safe.

Our Customer Support is available 24/7/365.